Waterfront Hideaway Ranch

Check-In Procedure - For RV's you may check in as early as 2:00 p.m. and check out as late as 12:00 p.m. - For Cabin reservations you may check in as early as 4:00 p.m. and check out as late as 11:00 a.m. - We offer contactless check-in. - Should you need earlier or later check-in or out times please call the office 1 or 2 business days before your reservation. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Arrival Times - 3:00 PM - 6:00 PM Initial Deposit - At the time of booking, 100% of the reservation balance will be collected. - Payment for all retail items and gift certificates will also be collected. Credit Card Security - Your credit card information is stored and processed securely. Payment Policy - All fees must be paid prior to arrival and/or setup. - There are no refunds or prorations for an early departure. - Monthly reservations must have a valid card on file for the monthly reservation fee and electricity to be automatically processed on the first day of each month. Deposit - An $300.00 deposit is due on all monthly reservations prior to arrival and/or set up. - $50 of the deposit is non-refundable, the remaining $250 may be used for your final electric payment and/or any damages caused by the reservationist. Parking Policy - passenger vehicles per site. - No parking on the grass or in empty sites. - Must keep vehicles within assigned space. - No exceptions without written approval from Management. Speed Limit - Strictly enforced, 10 mph at all times. Trash Policy - Please place bagged household trash only in the dumpster. - Do not leave trash out overnight as wild animals will get into it. Recreational Vehicle - All RV’s must be in good operating condition. - No window air conditioners, no torn awnings, no visible rust or denting, etc. - RVs older than 10 years must be approved. Mail Service - We do not provide mail service. - You are not allowed to attempt to establish our park address as your permanent personal address nor represent that it is your address. - There are services available that can be found online and there is a UPS Store that rents PO Boxes on Hwy 380 that is only a couple of miles from the park. Guests - Only two occupants per RV without prior approval and additional payment as required. - A penalty of $50.00 per person per day will be enforced if the occupancy rule is violated. - All guests are required to sign this document as well as our digital waiver and agree to a criminal background check. - There are no group gatherings, parties, or events of any type allowed. RV Site - Only one (1) RV allowed per site. - Please keep the site tidy and clean and do not litter. - Please return to the RV Site upon your departure in the same condition provided. - Do not make any changes to the RV Site without the prior written approval of the Park owner. - This includes but is not limited to any type of wood structure (deck, steps, landing platform artificial turf, etc.). - You are only allowed 6 items in your green space that “live” there. - In other words, a table and 4 chairs that stay in your green space overnight are 5 things that “live”. - You may have other items for day use that are put away in the evening. - We do not allow clutter. Quiet Hours - Please honor quiet hours, 10 pm-8 am. - At all times, refrain from engine idling or generator use (except in emergency power situations). - Quiet hour violations will not be tolerated. Pet Policy - Your friendly pets are welcome when they are immediately cleaned up after. - Please pick up and properly dispose of droppings; are not allowed to potty in other camper’s site; are not left outside unattended at any time; are all kept on a leash; remain out of buildings; refrain from disturbing or threatening others; are limited to 2 pets per RV. - Many parks prohibit pets. - Please help us prevent that from happening here by following these rules. - We reserve the right to refuse any pets, based on disposition, breed, weight, or violation of these rules by their owner. - We are also pet friendly to friendly pets. - If your pet is friendly to other pets and humans, bring them along! We do ask that they be on a leash while out on the property. Fire Policy - No open fires are permitted other than in the fire pit that is provided. Electricity - Monthly reservations are responsible for paying the electricity on the first day of each month. - Electricity charges are billed in arrears, for example, the payment made on January 1st is December's electric charges. - The monthly reservationist is responsible for all electric charges and must be paid in full on the day of move out. - We do not allow electric vehicles to be charged at any of the RV sites, there are no exceptions and violators may be charged a fine at the discretion of management. Water - It is not permissible to use our water for the purpose of washing your vehicle OR RV. - Do not let water run unnecessarily. - Please repair any water leaks on your rig immediately and report any visible water leaks to management. Septic - All septic hoses MUST be equipped with either a foam ring (donut) or a hard shell. -This is to prevent the hoses from extending too far into the sewer pipe which will block the sewer lines. - There are no exemptions! - Under no circumstance should you allow your septic hose to leak onto the ground. Smoking Policy - No smoking in buildings. - All cigarette butts must be properly disposed of. - Do not throw your cigarette butts on the ground! - We want to keep our lovely, treed environment! Synthetic Turf Area - Do not park, ride, drive, or store the following on the synthetic turf: motor vehicles, golf carts, motorcycles, trailers, ATVs, bicycles, scooters, three-wheelers, unicycles, etc. - Do not place outside cooking equipment like BBQ grills, BBQ smokers, turkey fryers, flat top griddles, pellet grills, pizza ovens, cowboy cookers, or any other cooking equipment, etc. on the turf area or close enough to the turf area that any residue or sparks from such objects land on the turf area. - Do not burn the turf, including fires, cigarettes, cigars, etc. - Do not allow grease, oil, gasoline, fuels, chemicals, dyes, paints, or other corrosive liquids of any sort, etc., to be stored or placed on the turf. - Please encourage your pets to not use the synthetic turf area for their bathroom needs. - Should they do so, please remember that pet waste must be immediately cleaned up and the turf must be immediately hosed off with clean water. - Negligent or careless damage of the turf shall result in being charged a repair cost fee. Children Policy - You are responsible for the behavior of your children. - Children 14 and under must be always supervised by an adult. - Children under 18 years must be under direct supervision of a parent or sponsoring adult during quiet times. - Children are welcome with an accompanying adult Entry Gate - The system includes an app that can be downloaded to a smartphone for remote control of the gate. - If you would like to use this app, management will need to get some information from you. - This is an internet-based app that can be accessed from anywhere you have internet on your smartphone. - This means you do not have to be on-site to use the remote. - The system can also be set to include your space number and your last name (or a partial thereof if your name is too long) in a call list for the purpose of individuals calling from the entry control box to your phone directly through the app to request access to the property. - You will be able to view the individual on live video from the app while you are talking to them and will be prompted to either “Grant access” or “Decline access”. - It is very simple to use. This feature will allow you to manage delivery drivers or if a friend comes over for dinner etc. - In addition, the system will assign you a unique and personalized entry code for use in the event the internet is down, or you don’t have your phone with you at the time you are entering the property. Cell-Gate Technology Policy - A maximum of 2 persons per RV Space will be assigned login credentials (upon request) for the Cell-gate remote smartphone app. - These 2 persons must be the registered occupants of your personal RV in the space. - In other words, if you are the only one who wants login credentials for your space here in the park, you cannot give your second login credential to someone who lives elsewhere. - You are not allowed to give your unique access code to anyone other than the 1 or 2 registered occupants of your personal RV. - Your ability to grant remote access through the app should virtually eliminate any need for non-renters to have a code. - Your login credentials cannot be used to grant access to the property for individuals who are visiting the property if you are not present at the time of their visit. - An exception to this would of course be delivery drivers. - No employee or agent of Waterfront Hideaway Ranch, LLC can provide tech support for the Cell-Gate smartphone app. - If you have any questions that pertain to the Cell-Gate app, you will need to contact Cell-Gate directly (cell-gate.com)(855-694-2837). - The Cell-Gate system records all activity associated with the remote or code entry functioning of our front gate through your user login profile and assigned gate code (data & video). - Any abuse of privileges may result in your removal from the park. Lake and Outdoor Activity - You recognize that the premises contain outdoor lakefront features and that, as a result, there are associated potential variables beyond the Owner’s control such as animals, insects, rodents, reptiles, grasses, vines, flora and fauna, and wildlife and creatures of all sorts that may be present at any given time, for which you assume the risk for yourself and your guests, including, but not limited to, for injuries, bites, stings, and/or allergic reactions. - If you plan to enjoy water sports, the owner does not provide a lifeguard. - We recommend that you provide sufficient water supervision as is necessary. Property Damage - Intentional destruction of park property will not be tolerated. - The renter will be assessed for all repair costs in such cases and may additionally be asked to vacate the park immediately. - Please report any accidental damage to park property to management ASAP so the damage can be repaired. - We will be reasonable in such cases. - However, if it is determined through our security footage or otherwise that you accidentally damaged park property and then failed to disclose the incident to management, you will be assessed all repair costs associated with the damage and may additionally be asked to immediately vacate the park. Behavior - We do not tolerate abusive or disruptive behavior (whether directed at Park Management or Staff or other guests or invitees). - Loud, obnoxious, disorderly, boisterous, or unlawful conduct or conduct that disturbs or threatens the rights, comfort, or convenience of others in or near the Property will not be tolerated. - Violence or the threat of violence will not be tolerated. - No display, discharge, or possession of a gun, knife, or other weapon in any way that may alarm others is allowed. - The possession, sale, or manufacture of illegal drugs or drug paraphernalia on the RV Site or anywhere else on the Property is prohibited. EV Charging - We do not allow electric vehicles to be charged at any of the RV sites, there are no exceptions and violators may be charged a fine at the discretion of management. Campground Disclaimer - Violations of any of the rules listed above may result in an immediate removal from the park. - Management reserves the right to change any of the rules listed above at any time. - We love our campers and neighbors! - Our rules are simple. - Please be friendly and considerate of your neighbors, park animals, and our beautiful environment.