Timberline Glamping at Lake Lanier - Shady Grove

Check-In Procedure - Check-in time is 3:00 p.m. - Checkout time is 11:00 a.m. - A late checkout fee will be charged if you are not out by 11 a.m. - Visitors of registered campers must depart the campground by 9:30 p.m. or when the camper checks out prior to this time. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Arrival Times - 3:00 PM - 7:00 PM Deposits and Payments - An initial deposit is charged when the reservation is booked. Scheduled Deposit - 14 days before arrival, 100% of the reservation balance will be collected. - If a reservation is booked "last-minute" (within the scheduled time frame), 100% of the remaining balance will be collected. Children Policy - Children are welcome with an accompanying adult. - Children age 1 and under stay free. - Must be 21 yrs of age or older to reserve and have at least one adult over the age of 21 in each accommodation. Credit Card Security - Your credit card information is stored and processed securely. Visitors and Vehicle Pass - All campers and visitors must register at the campground office upon arrival. - All vehicles require a vehicle pass. - All campers and visitors must obtain a vehicle pass at the campground office. Automated Entry Gate - The campground has an automated entry gate that requires an access code to enter. - Codes will be assigned at check-in. Occupancy - Campsite Occupancy is limited to a maximum of eight (8) people and three (3) vehicles. Alcohol Policy - Alcoholic beverages and Intoxicants are prohibited. Smoking Policy - Smoking is prohibited in all Forsyth County Parks and in or around Timberline Glamping accommodations as well as the campsite. - The guest agrees to pay $750.00 for smoking in or around the Timberline Glamping accommodations. Garbage Policy - Garbage should be deposited at the dumpster located across from the bathhouses. - Failure to do so could result in a $50 fine. Pet Policy - We love our furry Glampers! Just let us know ahead of time. - There is a $50 Pet Cleaning Fee that is charged to each guest bringing dogs if we are notified ahead of time. - Failure to do so will result in a $150.00 fine. - Pets must be kept on a leash not exceeding 10 feet in length. - Pets are not allowed in restrooms, playground areas, shelters, or designated swim areas. - Pets shall not be left unattended in any Timberline Glamping accommodation unless properly created. - The guest is financially responsible for all damage caused by their pets. Golf Carts - Golf Carts and Hover Boards are not permitted in the campground. Quiet Hours - Quiet hours are from 10 p.m. until 6 a.m. - Unreasonable or excessive noise at any time is prohibited. Campfire and Firewood - Fires must be confined in a designated fire ring or grill. - Only dead wood on the ground may be collected for firewood. - No chainsaws can be used. Kayak, SUP, and Water Sports Rental - Boat Rental Agreement Constitutes a Contract Between renter and Timberline Glamping Company. - Property to be Rented: - Pedal Boat - Tandem Kayak - Stand-Up Paddle Board - Boat Hangout Dock - Timberline Glamping Company reserves the right to inspect rental equipment up to 5 days after the rental period if necessary. - If damage is caused during the rental period, I the renter authorize Timberline Glamping Company to notify me of the costs and charge the credit card on file to recover damages. - I the renter understand that all damages will be repaired by Timberline Glamping Company's authorized mechanics and/or repairmen, and no repairs will be allowed by the renter or other suggested mechanics. - I understand that I as a renter am responsible for all damages, even if they are above the amount of my initial deposit or authorization. Credit Card on File - The renter agrees that they will provide Timberline Glamping Company with a valid credit card to be kept on file in case of damages. Damages to Equipment - Renter acknowledges and understands that equipment is to be left in clean, undamaged condition, and in the same condition as at the commencement of the rental period. - If the rental equipment is not left in suitable condition, the renter acknowledges and understands that Timberline Glamping Company reserves the right to charge the renter for any repairs, replacement, or special cleaning of any damaged, lost, or personal property. - Renter acknowledges, understands, and agrees that by signing this Boat Rental Agreement/Contract, he/she is authorizing Timberline Glamping Company to charge the renter for any damages sustained. - Such charges will be removed from the renter's security deposit or charged to the credit card on file. Please be Aware - Major problems that can arise are few but may seem costly. - The value of the paddleboard/kayak/pedal boat can exceed $700 for a full replacement. - The value of the boat Hangout Dock can exceed $1400 for a full replacement. Theft or Loss - In case of theft or loss, the renter is responsible for the replacement value of the equipment during the rental period. - In case of abuse, damage, or theft by any person, the renter will be charged for the repair or replacement of the equipment. - The guest will pay $25.00 for lost life jackets and $50.00 for lost paddles. Watercraft Use - The Renter understands that conditions (weather, water levels, etc.) are variable and that they must exercise caution, pre-planning, and good judgment in the use of the paddleboard/kayak at no time should the total weight in the boat exceed the maximum listed weight. - At no time will a guest allow a pet on the inflatable items like the standup paddleboards or the Boat Hangout Dock, failure to follow this guideline will result in an automatic $100 charge. - If damage is found, you will be charged for the cost to fix or replace damaged equipment. - All Watercraft (i.e. kayaks, standup paddleboards, paddleboats, and the hangout docks) are for the designated guests only. - If you or someone from your party (children included) are seen on a watercraft that you did not rent, an automatic fee of $100 (per watercraft) will be charged to your account. Loss of Renter(s) Property - It is expressly agreed that Timberline Glamping Company shall not be liable for the loss or damage to any property left or stored by the renter or any other person in or upon said equipment after the return thereof to Timberline Glamping Company. - Renter agrees to hold Timberline Glamping Company harmless from, and against any such claim. Return of Equipment - The renter acknowledges and understands that they will return the equipment to Timberline Glamping Company no later than the time reserved. - Late returns will result in fees of $50 per hour starting 15 minutes after the time specified (11 am). Release of Liability and Assumption of Risk - I, the renter, understand that the sports of boating, water skiing, wake surfing, wakeboarding, riding water toys, or any water sport are hazardous activities. - I, the renter, understand that engaging in these sports and use of the equipment involves a risk of injury to any and all parts of the user's body and possible death. - I, the renter, hereby agree to freely and expressly assume, and accept any and all risks in the use of the equipment rented; and to all individuals that are upon the paddleboard/kayak/pedal boat at any time during the rental period. - In the event, that someone is injured during the use of the paddleboard/kayak, or pedal boat or if someone other than the renter is operating the equipment during the rental period and is injured, the renter agrees to pay all deductibles and costs for physical, and property damage to any and all parties involved as proven in a court of law to be the fault of the renter or those who were operating the paddleboard/kayak/ pedal boat from the time the renter pick's up the equipment or the equipment is delivered until it is returned to the control of Timberline Georgia Glamping Company via the agreed-upon check-in procedure. Liability Agreement - I, the renter hereby release and hold harmless from any legal liability, Timberline Glamping Company and its owners and agents from any and all liability for damage and injury or death to myself and or any person or property resulting from the selection, maintenance, or use of this equipment; and for any claims based upon negligence, breach of warranty, contract, claim, or other legal theory, accepting myself, the renter, full responsibility for any and all such damages or injury which may result. - It is understood and agreed that the Rental Fee is a presently earned fee for the use of the equipment and that the Security Deposit is a deposit against costs of repairs or cleaning that may be required as a result of physical damage to the equipment during the rental period or against any liability that renter may incur to Timberline Glamping Company pursuant to this agreement. - Further, I the renter am responsible for all damages and/or losses to the equipment or any of its contents during that period. - Renter indemnifies and holds Timberline Glamping Company harmless from any loss, damages, expense, or claim, including attorney's fees, and costs arising out of renter's acts or omission to act. Legal Fees - I, the renter am responsible for all legal fees, collection agency fees, and court costs for myself and Timberline Glamping Company incurred by any dispute in damages if legal action is necessary, because of my neglect to return the watercraft or equipment in the same condition that it was received at the beginning of my rental period. - The parties hereto agree that they have read this document in its entirety, and understand and agree to all terms and conditions. Electric, HVAC, and Fans - Each accommodation is outfitted with both Electricity, Fans, and HVACs. - Although they are professionally serviced, they are a piece of technology that can fail at times. - We will do our very best to get a licensed professional out to service the failed unit within 24hrs on the weekdays and 48hrs on the weekends. - We do offer a refund if the Timberline Glamping insurance is purchased when failures happen and we are not able to resolve them in the given time periods above. - If Timberline Glamping Insurance is not purchased, a refund or a credit cannot be issued for electrical outages, fan failures, or HVAC failures. Glamping Policy - We find it is better to set everyone's expectations properly before they come to Glamping. - You will have a very comfortable bed with proper linens. - You will have places to sit, places to eat, and places to charge your phone. - You will still be able to wake up and have a fresh cup of coffee from a Keurig Coffee Maker. - We do provide heaters in the winter and air conditioners in the summer, but remember this is a tent with a canvas exterior. - The heating and cooling will be just enough to take the edge off, but will not have the same effect as a home. - In the summer months, we recommend keeping the doors and windows closed. - In colder weather, it is important to bring warm clothing. - Although the HVACs and Fans are quite resilient, they are a piece of technology that can have issues from time to time. - When this happens, please let us know and we will do our best to have someone come out and address the issue. - Weekends and Holidays can be difficult to have someone come out, but we will do our best. RV Tips and Policies Water Conservation - While a 40 40-gallon tank may seem like a lot, it can be used up quite quickly if you are having everyone shower in the RV. - The RVs get emptied once a day, if the sinks or showers are not draining, this is an indication that the tank is full and you should immediately stop using water until the tanks are emptied. - If you need an additional pump, you can reach out and we will have the mobile dump station come and empty the tanks for an additional fee (this is done by a third party so availability is based upon someone else). Pots and Pans - The unit now comes equipped with pots, pans, eating utensils, plates and bowls. - Thank you for cleaning, drying, and putting away all dishes that you use, before you leave. - Unfortunately, we do have to charge you an additional $150 fee if there are any dirty, wet, or missing dishes left behind or removed. - Thank you for your understanding. Awning - Although each RV comes with an awning, we ask that guests do not put the awnings out. - Oftentimes, guests will want to put the awnings out to get out of the rain, but this is how they break. - When too much water builds up on the awning the bars holding up the awning will buckle under the weight of the rainwater. - Wind is also an awning killer. - If this rule is ignored and you put the awning out, you will be responsible for any damage that happens to the awning during or after your stay (up until 3 pm the day of your checkout). - RV Awnings are not to be put out or used. Towels - We do not offer towels with the rentals but if you add the complete camp kitchen, towels are included with the rental. Gift Card Policy - Gift Certificates purchased at the Lake Lanier Shady Grove location must be used at the Lake Lanier Shady Grove location unless a transfer is requested via email prior to purchasing. - Gift Certificates never expire. If you need to have the expiration date extended on a gift certificate that you purchased, you may write us and request an extension. - Any Promotional items being offered only apply to the Lake Lanier location. - Camp Credits and Charitable Donations can only be redeemed at the Lake Lanier - Shady Grove location. - The expiration dates may not be extended on both Camp Credits and Charitable Donations. Balances - All Balances are due at 100% 14 days prior to their arrival and will be charged to the card on file. - If the card on file becomes invalid, the guest agrees they will reach out to Timberline Glamping 14 days prior to their arrival. - If Timberline Glamping has an issue collecting the payment in full, Timberline Glamping may reach out. - If arrangements have not been made within 3 days, Timberline Glamping can cancel the reservation at that time. - No refunds of the deposit will be tendered to the guests if they fail to make arrangements with Timberline Glamping after being contacted. Campground Disclaimer - Timberline glamping at Lake Lanier is subject to the rules of Shady Grove Campground. - You will still be in the outdoors, so you will still see animals, bugs, mosquitos, etc. - We do have our accommodations professionally treated each month, but occasionally you will still get visitors. - It is all a part of camping. - If you get a visitor that you are not comfortable with, please send us a text or email and we will try our best to have someone come out as soon as possible. - Unfortunately, having professionals come out on the weekends and holidays can be rather difficult. - Most Importantly, you will have a chance to re-imagine the world around you as you make special memories with family and friends. - We do not issue refunds or camp credits related to things that are out of our control such as weather or bugs. - We do our best to keep everyone safe and comfortable, but glamping is still camping.

MODERATE If the guest cancels at least 1 week before your check-in day and time, they will receive a full refund (minus Spot2Nite convenience or resort fees). If the guest cancels within the 1 week before check-in, there will be no refund.